Parking Tickets | City of Victoria

How to Pay a Parking Ticket

There are many options for paying a parking ticket. To pay a ticket online with your credit card, use the City’s online payment system. You can search by ticket number or licence plate.

You can pay a ticket by cheque or money order (no cash), payable to the City of Victoria, and mail it to: City of Victoria, #1 Centennial Square, Victoria, BC V8W 1P6.

You can also pay in person at the Public Service Centre at City Hall, located on the corner of Douglas Street and Pandora Avenue. The Centre is open on weekdays from 8:30 a.m. to 4:30 p.m. You can pay with cash, cheque, debit or credit card.

You can also pay by cheque or money order using the after-hours deposit box located at the Pandora Avenue entrance to City Hall.

Parking Ticket Reviews

Parking ticket reviews cannot be conducted over the phone - they must be done in person or through the online form below.

To request the City to review a parking ticket, you must complete a Parking Ticket Review Form within 14 days of when the ticket was issued. You can complete this form online, by mail or in person.

Please allow up to 10 business days for the parking ticket review. Any amount owing will remain on hold until the review process is complete. Please note: The fine amount is frozen pending the outcome of the review. You cannot request a review for a paid ticket or ticket in collections.

How do I complete the Parking Ticket Review Form online?

How do I complete the Parking Ticket Review Form by mail or in person?

What if I disagree with the outcome of the City’s review?

If you disagree with the outcome of the City’s review, you can proceed to adjudication by contacting Parking Services at parkingservices@victoria.ca.

Adjudication is a secondary review of your parking ticket at a scheduled hearing by a City representative and independent adjudicator assigned by the Province of British Columbia. Hearings are open to the public and held at City Hall.

Presenting Your Evidence

You may present your evidence at the scheduled hearing in the following ways:

in person at Victoria City Hall
by phone during your scheduled phone hearing
by a third party if you are unable to attend a hearing yourself

Evidence Package

The City will present evidence at your hearing which will include:

a copy of the ticket
officer notes (if applicable)
the bylaw infraction number and an excerpt from the Streets and Traffic Bylaw
any photos taken by the Parking Ambassador
your request for a parking ticket review — including email or letter correspondence

You can request this information before your hearing date by emailing Parking Services.

Please note that the adjudicator cannot lower the ticket amount. If the ticket is ruled valid, there is a $25 fee in addition to the full price of the ticket.

The adjudicator only makes a decision as to whether or not there has been a violation of the Streets and Traffic Bylaw as reported on the infraction notice. Personal circumstances are not considered.

Scheduling and Response Time

Adjudication hearings take approximately 15–30 minutes. The registered owner of the vehicle will be contacted with the next available hearing date. Information on the next available hearing date will be provided at least 14 calendar days in advance.

If you are unable to attend the hearing or unable to be contacted by the means you requested, the parking ticket will be deemed valid.

Vehicle Impoundment

A ticketed vehicle may be impounded for many reasons. While public safety is the most important reason for towing, others reasons include:

the vehicle’s ticket history
the vehicle is parked along a tow route
the vehicle is parked at a location that requires a valid permit
the vehicle is a safety issue, e.g., it’s parked beside a fire hydrant or blocking a driveway or intersection

Vehicles may be claimed at Always Towing at 647B Dupplin Road. Owners of a vehicle towed by the City for outstanding tickets must pay a $200 administration fee before their vehicle is released. Please contact Always Towing at 250.381.0110 to confirm your vehicle has been towed by the City. Towing and storage fees will apply.